30-Day Money-Back Guarantee for Any Reason

For all the products which the value below $1000, we offer 30 days trial free. The class 4 lasers, PBM helmet, PMST Machine we don't accept return.

Undamaged products and Un-opened, factory sealed items, may be returned for a full refund for any reason within 30 days of the date of purchase. Once the returned item arrives back in Domer Laser’s warehouse for inspection, the refund process will begin.

For All opened and used devices, we offer a refund less 10% disposal and service fee to your original payment method.

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. 

For all return package, we don't supply the shipping label, the buyer should pay for the shipping charge of return. 

How do I return an item?
1. Please reach out to Domer Laser’s customer support to initiate a return. Please state the reason for return and provide an invoice or screenshot to confirm the order number.
2. Domer Laser support will share the corresponding return address sooner.
3. For the refund to be processed in a timely manner, please be sure to send a return notification to Domer Laser with the following information:

• Name of the courier
• Tracking number

How long does it take to get a refund?
Refunds will be issued once the item arrives at our warehouse. The refund will be credited back using the same method as when your initial order was made. Processing time typically takes 3-5 working days.

Warranty Claims for Quality-Related Issues

• We provide full 1 year replacement guarantee on any parts or devices. 
  

Process:

• Buyer must provide sufficient proof of purchase
• Domer Laser must document what happens when buyers troubleshoot the product
• Buyer should supply the defective item’s serial number and/or visible proof depicting the defect is required
• It may be necessary to return an item for quality inspection
• For defective items that Domer Laser needs to have returned, warranties on those replacements are voided if the wrong item is returned to Domer Laser or if the defective item is not returned.
• Buyer should pay for the whole express charge of return

Valid proof of purchase:

• Order number from online purchases made through Domer Laser’s website
• Sales invoice

Not Covered Under Warranty:

• Products without sufficient proof of purchase
• Lost or stolen products
• Items that have expired their warranty period
• Free products
• Repairs through 3rd parties
• Damage from outside sources
• Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)
• Purchases from unauthorized resellers

Domer Laser is not liable for:

Returning personal items sent to Domer Laser

When returning items with a prepaid shipping label provided by Domer Laser, Domer Laser takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Domer Laser does not provide refunds for items damaged in transit for non-quality-related warranty claims.